In Assertive communication people clearly expose their thoughts, advocate for their needs in a calm and positive way and are able to state their point with respect to others and to yourself. It is important to know how to do this so that you can communicate how you’re feeling and understand the people around you too! It saves a lot of conflict if you keep a few basic points in mind.
Let’s take a look at the Key Assertive Communication Skills:
BEING ABLE TO COMMUNICATE OPENLY AND HONESTLY
Honesty goes beyond not lying to the people you communicate with. It’s about the ability to admit your mistakes and confess when you’re wrong.
SHOW RESPECT TO OTHERS
- Listen with care without interrupting.
- Don’t just listen but truly seek to understand and Respond after that.
- Be approachable when someone wants to give you feedback.
THE ABILITY TO COMMUNICATE CLEARLY
- Define your main goal.
- What are the main ideas you are trying to express or the message you are trying to say?
- Listen more than you talk.
- Cut the jargon and the words that mean nothing.
THE ABILITY TO CONTROL YOUR EMOTIONS
- Think before you react.
- Get to know yourself – analyze your behavior.
- Use the situation as motivation
- BEING ABLE TO ADMIT YOUR MISTAKES AND TO APOLOGIZE
- Use words that express remorse such as “I’m sorry, “I apologize”, ” I deeply regret what I did.”
- Offer to correct the mistake.
- Assure the person that you will do you best not to repeat the mistake.
- Move on after apologizing.
WILLINGNESS TO ACHIEVE A COMPROMISE
- See things from the other’s point-of-view. Listen.
- Make sure what you’re asking is achievable and reasonable.
- Present your side with facts and examples.
- Remember both of you need to give up something, not only one of you.
ASSERTIVE NON-VERBAL COMMUNICATION SKILLS
These are just as important as verbal communication skills! They convey a lot when you’re talking to someone.
• Posture – open and relaxed posture that displays balance.
• Voice – medium pitch and volume.
• Eye Contact – maintain positive eye contact.
• Gestures – use open and rounded gestures.
• Smiles that show empathy but do not overuse them.
• Distance – leave enough space.